The New Feudalism

In 2009, an anonymous university support staff member wrote to C.K. Gunsalus—a prominent academic who specializes in the study of higher education administration—looking for advice and, frankly, a little bit of kindness. The staffer claimed that many of the faculty members at their institution, including a number heavily involved in campus activism, refused to treat them with any respect. Their collective attitude towards non-academics, even those who worked for the university, was akin to that reserved for “a servant or a child.” Gunsalus’ answer, which Inside Higher Ed published as an advice column, amounted to little more than word salad....