Resale ‘subterfuge’: Viagogo sent fan his tickets along with a stranger’s passport

Experiences of booking for big London gigs underscore the opaque practices of some online platforms

When Danny bought tickets to see Deftones in Crystal Palace Park he was not expecting to be initiated into an apparent subterfuge.

Yet shortly before the south London gig, Viagogo, the resale platform that sold him the tickets, sent him a scanned copy of a passport ID page belonging to a Dutchman he had never met.